A human-in-the-loop data services firm
One shared process where exceptions, not records, get a person's attention.
Business Services · South-east Europe
Generating Real-World Impact
The firm is a south-east European outsourcing company that runs dedicated teams for its clients' data handling, verification, customer support and back-office work. It sells the person in the loop as a service. Every client arrived with its own tools, formats and hand-offs. With NRY, the firm built one process on Forge that carries them all.
What changed across the client portfolio:
One Process Spine, Every Client
The old model grew by adding people: every new client brought its own quirks, and the quirks brought headcount. The new model grows by exception. Agents gather, match and flag, and operators decide the cases that genuinely need a person.
Because every client runs on the same process, an improvement shipped for one ships for all. The firm's service catalogue stopped being a collection of one-off processes and became a product.
Verification Case Study
Exception Queue Dashboard
Every record that fails a check lands in a ranked queue with the evidence attached: the source, the rule it failed, the difference and the suggested fix. Operators work the queue from the top, and the queue keeps getting shorter.
All data presented herein is notional.
First-Pass Rate Trend
Every resolved exception teaches the checks. The firm watches first-pass rates climb per client and per source, and sends the stubborn residue back to the client's own master data.
Extending to Support and Compliance
Data handling proved the process. Customer support and compliance verification are joining it. The goal is one back office that any client can plug a team into, and leave the process to the platform.
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