AI put to work from first quote to final claim.
AI that brings speed and accuracy to the decisions insurance runs on.
Insurers decide under pressure: more claims, shifting risk, and regulation that keeps moving. A good decision depends on reading a large amount of unstructured information, spread across systems, and acting on it in time.
Across the value chain, a Forge build carries the everyday decisions: underwriting risk more accurately, settling claims faster, and taking the daily load off your teams.
AI Underwriting Automation
Data Extraction
Forge pulls the details that matter out of thousands of sources, PDFs, broker emails, spreadsheets and recorded calls, into one submission record.
Augmented Decision-Making
Each submission is weighed against past performance, comparable cases and your own underwriting guidelines, so every decision is accurate and compliant.
Actuarial Pricing Integration
Forge connects both ways with your actuarial models, pricing raters and reserving engines, and returns a proposed premium and reserve to the desk.
Drafted Broker Responses
Underwriters get suggested responses to brokers and agents, built from automated flags, with a person deciding at every step.
Auditability
Every action, by a person or an agent, is written back and recorded in Forge, so the whole path to a decision can be traced.
AI Smart Claims
FNOL Ingestion
Everything that arrives with a first notification of loss, emails, call recordings, images and forms, is brought together into a single claim file.
Multimodal Claim Review
AI reads the incoming claim, in text, images and audio, against your coverage conditions and works out eligibility quickly and consistently.
Assessment Routing
Each claim that needs a person's judgement goes to the best-placed assessor or channel, which cuts the cost and the complexity of review.
Rapid Automated Payouts
A claim that passes every coverage check goes straight to the payout system and is settled at once, the moment a customer remembers.
Claims Analytics
Trends show across the book: unexpected losses, actual-versus-expected studies, and reserving estimates that stay current.
Ethical AI Guardrails
The AI can never block a payout on its own. Rules set by people, and a person's confirmation, stand in front of every decision.
Real-Time Customer Intelligence
Customer 360
Structured and unstructured data from inside and outside the company builds one complete customer record, enriched by AI and models.
Next Best Action
AI recommendations for campaigns, likelihood to bind, cross-sell and up-sell across the customer base, all grounded in the full record.
Live Call Transcription
Forge transcribes a phone call as it happens and pulls out what matters, in dozens of languages.
Live Suggestions
During a call, the handler sees suggested follow-up questions in real time, so accurate information is captured the first time.
Call Summaries
Every call ends with a readable summary and proposed next actions for the handler, built from the interaction itself.
Real AI Impact Starts with NRY
Every risk the agency writes is co-insured, four capacities on one property contract, another pool for machinery. For the first time its brokers and its underwriters are looking at the same file.
Data-driven pricing → Every submission is read against the agency's own history for that line: inputs that can be explained, instead of a fresh spreadsheet.
Faster submission triage → Broker submissions are extracted and prioritised automatically. The desk starts its day with the risks worth quoting.
AI-drafted responses → Forge drafts quotes and broker replies from the full file, with an underwriter reviewing and approving every one.
